Chapter 1Introducing human resource management

The term human resource implies that ____ have the capabilities that drive business performance.
1. money
2. materials
3. people
4. information
Which of the following is not a typical HRM issue?
1. staffing
2. marketing
3. training
4. pay
Which of the following is one of the largest expenditures of service companies?
1. production costs.
2. marketing costs.
3. employee costs.
4. distribution costs.
Human Resource Departments provide a number of services to corporate employees. Which of the following is not usually an HR service?
1. recruitment and selection programmes
2. purchasing
3. equal opportunity activities
4. training and development programmes
The responsibility for performing HRM functions is shared by other professionals within the organization. Which of the following share the responsibility of performing HRM functions?
1. line and staff managers
2. financial analysts
3. certified public accountants
4. research and development analysts
Which of the following is not a feature of the ideal HRM approach?
1. Holistic
2. Integrated
3. Reactive
4. Proactive
Which activity is least likely to be assigned to the HR department?
1. publish company newsletter
2. design employee health and wellness programmes
3. monitor industry productivity standards
4. conduct attitude surveys
The human resource approach to people management utilized a number of principles that differentiated it from other approaches. Which principles are considered the basis for the human resource approach?
1. employees are investments that if effectively managed and developed can provide long-term rewards to a company
2. policies, programmes and practices must be created that satisfy both the economic and emotional needs of employees
3. a working environment must be created that encourages employees to develop and utilize their skills
4. all of the above
The human resources in an organization are best described as the ones who
1. justify their pay and benefits
2. design, produce and deliver products and services to customers
3. are hard to quantify in terms of costs and benefits
4. usually regarded as expenses by financial managers
To be viewed as a strategic partner, contributing to organizational performance, HR must demonstrate that
1. HR activities contribute to the financial results of the organization
2. the "right" people are being hired and retained
3. the organization is in full compliance with all government laws and regulations
4. HR is able to compete in a tight labour market in terms of pay, benefits and working conditions